Updated: September 15, 2019
Fakespot Sentinel (“Sentinel”) by Fakespot Inc. (“Fakespot"), a Delaware Corporation, is a service for analyzing product listings on various e-commerce platforms (e.g. Amazon, Walmart, Target, eBay) to manage consumer reviews, third-party sellers, counterfeits, product issues and listings.
Fakespot does not provide any opinion on the quality or merchantability of any product or service.
Fakespot is not affiliated with any e-commerce platform we provide anaysis on.
- AN ARBITRATION PROVISION;
- A WAIVER OF RIGHTS TO BRING A CLASS ACTION AGAINST US; AND
- A RELEASE BY YOU OF ALL CLAIMS FOR DAMAGE AGAINST US THAT MAY ARISE OUT OF YOUR USE OF THE SERVICE. BY USING THE SERVICE, YOU AFFIRM THAT YOU AGREE TO THESE PROVISIONS.
Fakespot Intellectual Property
Fakespot and third-party trademarks and service marks may or may not be designated as such from time-to-time through the SM, TM or ® symbols. You are not authorized to make any use of any names, logos or taglines, including without limitation “Fakespot”, the Fakespot Logo, “Sentinel” and the Sentinel Logo whether or not designated by such symbols, including, but not limited to, as embedded search terms or metatags or in any other fashion without the express prior written permission of Fakespot. Nothing herein grants you any right, title or interest in any Fakespot names, trade names, trademarks, certification marks, service marks, taglines and logos, patents, patent applications, formulas, algorithms, methodologies, characters, technology or designs (whether or not the subject of a patent application) (together, “Fakespot IP”). At no time during or after the term of these Agreements will any user, either directly or through any third party or agent, (i) challenge or assist others to challenge the Fakespot IP or the registration thereof; (ii) attempt to register any designs, trademarks, marks, trade names, or trade dress confusingly similar to the Fakespot IP, or domain names incorporating any of the same; or (iii) incorporate any Fakespot IP into any third party designs, trademarks, product names, service marks, company names, domain names, or any other similar designations, without the prior written consent of the Company. If, at any time, you acquire any rights in, or domain name, trademark or service mark registrations or applications for, any Fakespot marks, names or designations by operation of law or otherwise, you will immediately upon request from Fakespot and at no expense to us assign such rights, registrations and applications to Fakespot.
Fakespot may present you with information, content and features, including but not limited to, graphic designs, photos, articles, commentary, statistics, data, venue information, advertisements, video and audio files, and other information; the Services may also include materials, software and features made available to you by virtue of a license, grant or some other form of agreement. Fakespot is not responsible for inaccurate information provided through the Services, makes no representations as to the quality, accuracy or completeness of Content and does not assume any liability for any loss that may result from the reliance by any person upon any Services.
Unless otherwise set forth in a written agreement between you and Fakespot, you may link to our Services, provided that you adhere to the following linking policy: (i) any link to the Services must be a link clearly marked “Sentinel”; (ii) the link must point to the URL https://www.sentinalai.io/ or to the page of the Services on which the results of an analysis of a product, service or business performed through the Services are located; (iii) the appearance, position and other aspects of the link may not be such as to damage or dilute the goodwill associated with Fakespot's name, trademarks, or certification marks; (iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with Fakespot; (v) when selected by a user, the link must display the Services on full-screen and not within a “frame” on the linking site; and (vi) Fakespot reserves the right to revoke its consent to the link at any time and in its sole discretion.
Illegal and/or unauthorized uses of the Services, including without limitation unauthorized scraping of information provided through the Services, may be investigated and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress. You agree that you will not use the Services or Content to violate any law, statute, or regulation, including without limiting those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising. Your use of the Services is subject to our permission, which may be revoked at any time, for any reason, or for no reason, in our sole discretion.
Your access to the Services will be through a user account which will be created by providing information such as your name (or business name), logos, addresses, phone numbers, email addresses, and other profile information (collectively, “Profile Information”).
If you have a paid subscription, your payment information will be stored securely by Fakespot and processed by Stripe. Fakespot follows Stripe’s policies regarding your payment information. These policies can be found at https://stripe.com/privacy.
The Company makes no warranties, express or implied, as to the suitability, accuracy or reliability of any Profile Information. It is your sole responsibility to ensure the accuracy of your Profile Information. You agree that Fakespot shall accept no liability if we prevent, in our sole discretion, your Profile Information from being distributed or published, or if we edit, restrict or remove it.
Ownership and Use of Data
Any user generated data (“User Data”) will be stored on Sentinel servers and will be owned by you during the duration of your Sentinel subscription. However, you hereby grant Fakespot a worldwide, royalty free, and perpetual license for our own internal purposes which includes, but is not limited to, Sentinel improvements and security. Under no circumstances will Fakespot sell User Data to a third-party.
Limitation of Use. You agree that you will neither post nor submit any User Generated Content that:
- is unlawful, threatening, obscene, vulgar, pornographic, profane or indecent, including any communication that constitutes (or encourages conduct that would constitute) a criminal offense, gives rise to civil liability or otherwise violates any local, state, national or international law;
- violates the copyright, trademark or other intellectual property rights of any other person or Fakespot;
- is false, inaccurate or misleading or improperly assumes or claims the identity, characteristics or qualifications of another person;
- collects or solicits personal information from other users;
- imposes an unreasonable or disproportionately large load on any infrastructure supporting the Services;
- is for the purpose of spamming or promoting goods or services without our prior authorization;
- is fraudulent or involves the distribution or sale of illegal, counterfeit, or stolen items;
- contains any virus, Trojan horse, worm, time bomb, cancelbot, or other computer programming routines that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information, or other harmful component; or
- is libelous or impacts or invades the privacy or publicity rights of others, such as photographs, video clips, personally identifiable information, or other materials that reveal personal, private or sensitive information about another person, without that person’s consent.
Furthermore, you acknowledge and agree that you will not: (i) conduct yourself in any manner that may result in disputes, arguments or altercations with other users of the Services or any third parties that you encounter as a result of using the Services; (ii) stalk, intimidate, threaten or otherwise harass or cause discomfort to any other user; (iii) post the contact information of anyone else, including but not limited to phone numbers, email address, home or work addresses, and social media accounts without their permission; (iv) collect or store personal data about other users of the Services, including collecting user names or phone numbers of users by electronic or other means for the purpose of sending unsolicited messages; (v) upload, e-mail or otherwise transmit any Content, including User Generated Content, or Third Party Materials that contains viruses or any other computer code, files or programs that might interrupt, limit or interfere with the functionality of any computer software, hardware, database or file that is owned, leased or used by Fakespot, the Services, their users or any third party; (vi) reverse engineer, decompile, copy or adapt any software, algorithms or other code or scripts forming part of the Services; (vii) submit unwanted messages by e-mail or otherwise or post User Generated Content that disparages or insults any third party or Fakespot; (viii) impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity, whether by providing or omitting to provide information; (ix) hold yourself out as an agent, representative, employee or affiliate of Fakespot; or (x) solicit, recruit, or offer services other than intended by the Services.
Fakespot encourages you to report any misconduct on our Services to email@example.com
with the subject “User Misconduct”.
You must be at least 13 years old to use the Service. The Service complies with the rules of the Children’s Online Privacy Protect Act (“COPPA”). COPPA applies to the online collection of personal information from children under 13. Accordingly, the Service does not permit anyone under the age of 13 to use the Service. In addition, the Service does not knowingly collect or solicit any information from anyone under the age of 13. If the Service unknowingly collects personal information from a child under the age of 13 without parental consent, we will delete that information as soon as possible. Please contact us at firstname.lastname@example.org
with the subject “COPPA” if you believe we might have any information from or about a child under 13.
Not all of the Services are available in all geographic areas, and Fakespot reserves the right to restrict any user from the Services at any time, without notice. The Services are not directed at, or intended for distribution to or for use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or subject to regulation, or any non-United States jurisdiction that would subject the Fakespot, its licensees or affiliates, to any registration requirement within such jurisdiction.
THE SERVICES, FEATURES, PRODUCTS, MATERIALS, CONTENT AND WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WHICH ARE HEREBY EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW. FAKESPOT SHALL NOT BE LIABLE TO ANY USER FOR ACTS OF FRAUD, THEFT, MISAPPROPRIATION, TAMPERING, HACKING, INTERCEPTION, PIRACY, MISUSE, MISREPRESENTATION, DISSEMINATION, OR OTHER ILLEGAL OR UNAUTHORIZED ACTIVITIES OF THIRD PARTIES. YOU UNDERSTAND AND EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY HARM TO YOU, YOUR PROPERTY OR ANY THIRD PARTY OR THIRD PARTY’S PROPERTY THAT RESULTS FROM YOUR USE OF THE SERVICES.
TO THE EXTENT THAT THE LAW OF YOUR JURISDICTION DOES NOT PERMIT THE DISCLAIMER OF WARRANTIES, THE SERVICES ARE WARRANTED ONLY TO THE MINIMUM EXTENT LEGALLY REQUIRED.
YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE SERVICES IS TO UNINSTALL ANY FAKESPOT SOFTWARE AND TO STOP USING THE SERVICES. WHILE FAKESPOT ACCEPTS NO RESPONSIBILITY FOR THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, WITH RESPECT TO FAKESPOT, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL AND/OR STOP USING ANY SUCH THIRD PARTY APPLICATIONS.
Term & Termination
Applicable Law and Jurisdiction
Dispute Resolution and Arbitration
If you are located in, are based in, have offices in, or do business in a jurisdiction in which this Section is enforceable, the following mandatory arbitration provisions apply to you:
You and Fakespot agree that any dispute, claim, or controversy between you and Fakespot arising in connection with or relating in any way to these Agreements or to your relationship with Fakespot as a user of the Services (whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements) will be determined by mandatory binding individual arbitration. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.
Notwithstanding the paragraph above, you and Fakespot both agree that nothing herein will be deemed to waive, preclude, or otherwise limit either of our rights, at any time, to (1) bring an individual action in a U.S. small claims court, (2) pursue enforcement actions through applicable U.S. federal, state, or local agencies where such actions are available, (3) seek injunctive relief in a court of law, or (4) to file suit in a court of law to address intellectual property infringement claims.
If you are located in, are based in, have offices in, or do business in the United States, any arbitration between you and Fakespot will be finally settled under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”) then in force (the “AAA Rules”). Any arbitration hearings will take place at a location to be agreed upon in New York, New York. If the arbitrator finds that either the substance of your claim or the relief sought in the arbitration demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In such case, you agree to reimburse Fakespot for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator’s ruling on the merits.
Any arbitration must be commenced by filing a demand for arbitration within ONE (1) YEAR after the date the party asserting the claim first knows or reasonably should know of the act, omission, or default giving rise to the claim; and there shall be no right to any remedy for any claim not asserted within that time period. If applicable law prohibits a one-year limitation period for asserting claims, any claim must be asserted within the shortest time period permitted by applicable law.
A party who intends to seek arbitration must first send a written notice of the dispute to the other, by certified mail or Federal Express (signature required), or in the event that we do not have a physical address on file for you, by electronic mail ("Notice"). Fakespot's address for Notice is: email@example.com. The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought ("Demand"). We agree to use good faith efforts to resolve the claim directly, but if we do not reach an agreement to do so within thirty (30) days after the Notice is received, you or Fakespot may commence an arbitration proceeding. All documents and information disclosed in the course of the arbitration shall be kept strictly confidential by the recipient and shall not be used by the recipient for any purpose other than for purposes of the arbitration or the enforcement of arbitrator’s decision and award and shall not be disclosed except in confidence to persons who have a need to know for such purposes or as required by applicable law. Except as required to enforce the arbitrator’s decision and award, neither you nor Fakespot shall make any public announcement or public comment or originate any publicity concerning the arbitration, including, but not limited to, the fact that the parties are in dispute, the existence of the arbitration, or any decision or award of the arbitrator.
The Services are maintained by Fakespot, based in New York, New York, all rights reserved.
Fakespot respects the rights of intellectual property owners. Fakespot’s use of the name, image, or description of a product or service is solely for the purpose of referring to the actual product or service, or its source, for informational purposes in a manner that does not create the impressions of endorsement or sponsorship. Logos and product images are rendered in the most accurate and suitable quality available. In the event that a logo or image has been resized, every effort has been made to preserve its quality and appearance. Fakespot and its Services use of any copyrighted or trademarked material constitutes “fair use” under United States copyright law.
The Digital Millennium Copyright Act of 1998 (“DMCA”)
The DMCA provides recourse to those who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted by us infringe your copyright, you may send us a notice requesting that we remove the material or block access to it. The notice must include the following information:Physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; Identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Services are covered by a single notification, a representative list of such works);Identification of the material that is claimed to be infringing or the subject of infringing activity and information reasonably sufficient to allow us to locate the material on the Services;The name, address, telephone number, and email address of the complaining party;A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner or the law; andA statement that the information in the notification is accurate and is given under penalty of perjury, and that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
In the event that you have a dispute with one or more users or a third party introduced through the Services, you release Fakespot, and our officers, directors, agents, subsidiaries, and employees, from any and all claims, demands, and damages, actual or consequential, of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Fakespot expressly disclaims any liability that may arise between users of the Services or users and any third party.
If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor."